Set Up Your BuzzCard - Buzzcard (Development Site

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Set Up Your BuzzCard

You’re just a few taps away from accessing campus. Follow the six steps below to enable your BuzzCard. If you’ve already submitted a photo, you can skip directly to step 2.

How to Set Up Your BuzzCard

Step 1:

Find a fitting photo for your BuzzCard and submit it online for approval.

How to Submit a Photo

Step 2:

Install the Transact eAccounts mobile app.

Download the App

Step 3:

Select Georgia Institute of Technology and login using single sign on.

Step 4:

Click “Add to Wallet” to add campus ID to digital wallet.

Step 1:

Find a fitting photo for your BuzzCard and submit it online for approval.

How to Submit a Photo

Step 2:

Install the Transact eAccounts mobile app.

Download the App

Step 3:

Select Georgia Institute of Technology and login using single sign on.

Step 4:

Click “Add to Wallet” to add campus ID to digital wallet.

Whether you're a campus partner, need technical assistance, or want device-specific guidance, start here.

Information for Every BuzzCard User

Department Usage

If your office, program, lab, or facility uses BuzzCard in a specialized way—beyond standard building access—please make sure it’s included in our compatibility review. This helps ensure your door readers, systems, and services will support the Digital BuzzCard.

Review Uses & Status

Need Assistance?

Submit a support request if you need assistance with your BuzzCard or resolving any issues.

Submit Support Request

Users Guides for Digital Wallets

Getting Started with Your BuzzCard

Everything you need to know to activate and begin using your BuzzCard.

What are the requirements to have a Digital BuzzCard?

Please review the setup & system requirements based on your wallet type.
Apple Wallet
Google Wallet
Samsung Wallet

Where can I use my BuzzCard?

Residence hall access
Academic building access
Dining and retail purchases
Library services
Campus event access
and many more!

How do I update information on my BuzzCard?

Name information on the BuzzCard comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Digital BuzzCard on your phone within 48 hours.

Can I still use my physical BuzzCard once I have installed my Digital BuzzCard?

Yes, for faculty and staff only. If/when this policy changes, you will be notified via email. Students cannot retain both a physical and Digital BuzzCard. GTRI employees need to follow GTRI business procedure for GTRI credentials.

What if I can't download my Digital BuzzCard?

If you’re having trouble downloading your Digital BuzzCard, don’t worry—most issues can be resolved with a few quick checks:

Common Troubleshooting Steps

Is your device software up to date?
Make sure your phone’s operating system (iOS or Android) is fully updated. Older versions may not support mobile wallet features.
Do you have enough storage space?
Check that your device has enough available storage to download theTransact eAccounts app and add your BuzzCard to your wallet.
Have you downloaded the correct app?
Be sureyou’ve installed the Transact eAccounts mobile app and selected Georgia Institute of Technology when logging in. (include a picture from the app store)
Did you accept the Terms & Conditions to use your wallet?
You’ll need to accept thewallet terms and conditions before adding your Digital BuzzCard.
Is your device compatible?
Not all devices support digital wallets. Double-check that your phone is compatible with Apple Wallet, Google Wallet, or Samsung Wallet.
Are you logged in with your Georgia Tech account?
Make sure you are using your official Georgia Tech login credentials when accessing the app.

Can I use my Digital BuzzCard if my phone battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Other iPhone models (iPhone 8 and earlier) do not offer this feature.

For eligible Samsung Galaxy phones and watches, yes. Users can make up to 15 transactions within 24 hours after their phone or watch powers off due to low battery.

Managing Your Device & Digital Wallet

Questions about phones, smartwatches, and moving your BuzzCard between devices.

What are the requirements to have a Digital BuzzCard?

Please review the setup & system requirements based on your wallet type.
Apple Wallet
Google Wallet
Samsung Wallet

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

Can I use my Digital BuzzCard if my phone battery is dead?

For eligible Samsung Galaxy phones and watches, yes. Users can make up to 15 transactions within 24 hours after their phone or watch powers off due to low battery.

I got a new phone or smartwatch, does my Digital BuzzCard automatically transfer over?

No, you will need to deactivate your Digital BuzzCard by removing it from the wallet in your old device. If you did not deactivate your Digital BuzzCard from your old phone, please reach out to Buzz STOP via phone, ticket or chat.

Account Access & Sign-In

Help with logging in and meeting setup requirements.

How do I change or recover my school login password?

Instructions can be found at https://passport.gatech.edu/.

How do I activate and install the multi-factor authentication?

Instructions can be found at https://oit.gatech.edu/two-factor-authentication.

Balances & Payments

Information about account balances, dining funds, and purchases.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple & Samsung Galaxy devices
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please submit a request HERE.

Why do I have a negative balance on my BuzzCard?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my Digital BuzzCard. What can I do to correct my payment source?

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your BuzzCard.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Employee & Time Clock Information

Guidance for employees who use their BuzzCard for clocking in.

I work for GTRI - can I get a Digital BuzzCard?

If you work for the Georgia Tech Research Institute (GTRI), please continue to follow standard GTRI business procedures for your GTRI credential.

However, you can still use your Digital BuzzCard across the broader Georgia Tech campus.

I'm an employee who swipes in on a time clock - what do I need to know?

Time clocks can only recognize one active (primary) credential at a time. Credentials follow this priority order:

Phone (Digital BuzzCard)

Watch (Digital BuzzCard)

Physical BuzzCard

The time clock will always use the highest active credential available.

If your phone has an active Digital BuzzCard, it will be used.

If your phone is inactive, your watch will become your primary credential.

If both digital options are inactive, your physical BuzzCard will be used.

I use a time clock and lost my device - what do I do?

If you deactivate a credential (for example, due to a lost phone), the update will not sync to time clocks until the next morning. During this period, please work with your supervisor to track your time manually. Once a credential is reactivated, the system will return to the standard priority order the following morning.

Lost Devices & Security

Protecting your account and recovering access.

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

You can deactivate your BuzzCard by logging into the BuzzCard eAccount web portal, navigating to Card Services, and then selecting the option to deactivate your card

In the Transact eAccounts app:

Click the settings gear in the upper right corner.
Select the Card Management option.
Choose the credential you want to deactivate and toggle it off.
You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the Transact eAccounts web version:

Select Card Services
Select Deactivate Card
Select the credential to deactivate and click on “Deactivate Card”
You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

Click the settings gear in the upper right corner.
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

Select Card Services
Select Activate Card
Select the credential to reactivate
You will receive a confirmation email. Only the selected card will be reactivated.

I am graduating or leaving Georgia Tech. What happens to my BuzzCard?

As with your physical BuzzCard, your Digital BuzzCard will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at the Georgia Institute of Technology, your credential will stay active and update accordingly.